Overview
We are looking for a Customer Service Advisor on Permanent Basis based in Rugby
Salary: £21,000 – £22,000 per annual plus bonuses
Hours: 8.45am – 5.30pm Monday – Friday fixed
Be an effective communicator that is able to offer our customers a comprehensive solution for all their needs.
Excellence with regards to data entry and to ensure a seamless customer journey, thus reducing complaints
Ensure you provide the customer with a comprehensive solution to their order through entering all orders by 18:00 each day
Make a daily follow up of proformas
Checking order progress on a weekly basis, pending order management daily, credit hold management within 48 hours, and call off order management on a weekly and monthly basis.
Queries; managing 90% of queries from start through to completion within 48 hours.
Call management; respond to all calls within 5 seconds, taking 98% of calls from calls presented.
To maintain a 100% attendance and 100% punctuality
