Admin Scale – Blue Badge Officer
£15 P/H

An exciting opportunity has arisen for a Admin Blue Badge Officer to work in Islington. Blue Badge Officers provide a responsive service to residents applying for a Blue Badge disability parking card who either have a physical or psychological disability that impairs their ability to walk.

The main part of the role requires you to assess applications, make sound decisions based on eligibility and evidence, issue a Blue Badge or to write a detailed response explaining reasons for declining an application. The Blue Badge team is part of the wider parking services section and must deal with correspondence, appeals, parking permits, telephone calls, refunds, and complaints on a daily basis.

he candidate we need must be an excellent communicator, ideally with previous Blue Badge processing experience and worked in a role that has helped them gain knowledge of mobility issues. You will have an eye for detail along with experience of working with computerised systems.

The person must have a genuine interest and desire to work in this area and the ability to adapt to the varying demands of the role.

The successful candidate will be expected to:

* To have knowledge of the Blue Badge scheme and of medical conditions, difficulties that impact a person's ability to walk.
* Have working knowledge on use of IT systems and programs designed for data entry, letter writing and permit processing.
* Experience of writing letters and responding to complaints, general enquiries and appeals.
* Ability to make sound decisions on eligibility to a Blue Badge as well as appeals.
* Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
* Ability to take calls from the public to answer queries and challenges to decisions and complaints.
* To provide the highest level of customer care for a team dealing with all aspects of parking services including complex and contentious cases.
* Have a current Enhanced DBS disclosure.

For more information please call Sam on (phone number removed) or email