Customer Service Coalville United Kingdom

  • UK
  • Anywhere

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Customer Service / Data Entry
£20,857 Basic Salary

Gi Group is looking for an Experienced Customer Service Advisor / Data Entry candidate to join a team of 12 brilliant Customer Service representatives in a company based in LE67.

This is a full time permanent role that also offers training, however Customer Service and office experience would be ideal.

What's in for you:
* Salary £20,857 per annum
* Bonus structure up to £1,500 per year
* Working Monday to Friday 8:30am – 5:30pm and Monday to Friday 8:30 am – 4:30 pm on rotational basis
* 20 holidays + bank holidays, each year going up by 1 up to 25 days per year
* Training
* On site car park
* Company charity days and other team building activities

About the role:
* To ensure that customer orders and enquiries are completed accurately within the required timescales.
* Ensure that customer requirements are understood and met.
* Build relationships with customers and ensure that customers receive regular updates on the progress of orders and enquiries.
* Work with the Inventory Team to ensure that back orders and loss sales are minimised.
* To ensure speedy effective resolution to customer issues and complaints.
* Maximise sales opportunities through the up selling and cross selling of products to ensure products goods are sold to customers at every opportunity.
* Maximising revenue and maintaining service through the supply of alternative products when stock outs occur.
* To establish a highly efficient working environment in which organization, routine and personal responsibility, are clearly understood, thereby establishing good working practices.
* Any other duties as reasonable requested.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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