Overview
Hazlemere Window Company Ltd are looking for a Customer Service Administrator to join their team.
Location: High Wycombe, Buckinghamshire Salary: Competitive Job Type: Permanent – Full Time
An opportunity has arisen within our Customer Service Support team for an experienced Scheduler.
Customer Service Administrator – Key Responsibilities:
– Scheduling planned maintenance, remedial and corrective visits with clients for our service engineers
– Building and maintaining strong, long-lasting customer relationships at all levels
– Preparing various activity and KPI reports
– Liaising with internal departments related to all contract matters (Customer Service, Accounts & Sales)
– Ensuring the timely and successful delivery of all aspects relating to service
Customer Service Administrator – You:
We are looking for someone with the drive and enthusiasm to provide an outstanding service to our customers every day. Our ideal candidate has:
– Prior scheduling experience
– Excellent communication skills with a good telephone manner
– Great organisation skills and a customer focus
– Strong attention to detail
– Ability to prioritise workload, work well under pressure and handle multiple priorities
– You must be able to use Microsoft software
Key attributes should include:
– Advanced experience with Microsoft and be confident on a computer
– Manage office communications, letters, and documents
– Diary Management for team
– Manage workload and prioritise accordingly
– Be willing to learn new software
– Help manage team inboxes
– Data entry onto CRM Database
– External and internal department telephone calls
This is a salaried position and carries 22 days annual leave plus Statutory Bank holidays, and additional staff benefits.
To submit your CV for this exciting Customer Service Administrator opportunity, please click ‘Apply’ now
