Customer Service Advisor Birtley United Kingdom

  • UK
  • Anywhere

Website CV-Library

THE BUSINESS

Our client is a long-standing world leader in delivering sustainable indoor climate comfort solutions. Focusing on smart products that are more intelligent, sustainable, and a better visual fit in modern homes, they are constantly pushing the boundaries within their field.

Offering heating and cooling systems using energy from multiple sources, they are a market leader of flexible control systems for best efficiency, unrivalled experience in design, installation and performance. This is a fantastic opportunity to work with a forward-thinking company that places a heavy focus on environmental impact, alongside customer service being at the forefront of everything they do.

WHAT IS IN IT FOR YOU?

Hourly rate £9.53

Working hours Monday to Friday 8.30am – 4.30pm

Ongoing temporary position with potential to Permanent

A large business in stature but a great feel and culture

THE ROLE

This is a temporary role working within the fast-paced customer support environment alongside the external customer service team. A key role within the business and an exciting opportunity for candidates to get involved in all aspects of the company’s customer cycle. Duties will entail

Support the customer service team with enquiries

Handle incoming calls and queries in a professional, positive and efficient manner

Use investigative techniques such as questioning and probing for information on calls, were appropriate, to ensure customers are directed to the most appropriate department and all queries are answered first time.

Chasing order for delivery dates for customers and using initiative to ensure any other outstanding information is also considered.

Data entry: inputting information into the database with accuracy and efficiency. 

Priorities and respond to emails, with good spelling and grammar, in a timely manner, ensuring all SLA’s (Service Level Agreements) are adhered to.

Escalate calls, where appropriate, to the correct department or staff member

Other administrative and customer service duties as and when required.

THE PERSON

The successful candidate will:

Have experience working as part of a busy customer service team

Have experience using initiative in previous roles, being able to evidence this

Be confident, outgoing and determined to do what is best for the customer, being able to answer their current enquiries, whilst also being able anticipate their future needs

Be able to work as part of a team

Be a competent user of Microsoft office suite (outlook, word etc.)

Ideally, you will have experience working within the manufacturing industry. 

TO APPLY

This role is available now, therefore if you’re keen to learn more about this fantastic opportunity with a unique and growing business, click “Apply now”. Alternatively, you can contact Steve Shovlin at (url removed) or call (phone number removed)

To apply for this job please visit www.cv-library.co.uk.

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