Overview

Our client, a leading removals company is looking for a Sales Consultant to join their office in London.

Purpose of the Job

* To provide a first-class service to all private moving clients through prompt communication, identifying and recording client’s needs, up selling our services and securing maximum profitability for the company

Knowledge, Skills and Experience

* Working knowledge of EU, Worldwide and UK moving practices (willing to train in your non-home team to gain necessary knowledge)

* Strong sales and negotiating skills

* Excellent people skills and intuitive to customer needs

* Accuracy with figures for costing, pricing and data entry

* Excellent communication, administration and time management skills

* Experience of dealing with clients over the telephone, email and face to face

* Good IT abilities – including MS Office, Word, Excel and Outlook

* Ability to identify and resolve problems

* Ability to manage and prioritise jobs

* Good organisational skills with attention to detail and a professional mind-set

Main Accountabilities and How These Are Achieved*

* Act as the first point of contact for all clients including UK, European, International, Corporate and Trade clients.

* Identify and Maximise opportunities to sell key services such as storage and full value protection through a proactive approach and upselling 3rd party services

* Build long term relationships with new / existing clients and suppliers

* Pay attention to competitors and their activities within the industry.

* Handling enquiries and turning them into sales opportunities through focussed questions and good listening skills

* Contacting potential clients via telephone and email

* Provide quotations based on information obtained yourself or arrange a survey for an estimator to attend a site survey

* Quotation Production – input data accurately into moveware. Obtain multiple rates from suppliers seeking a quality supplier at the best price

* Price in accordance with availability, move date, insurance value, competition and client expectations. Refer to Sales Manager for guidance to ensure in line with company policy

* Manage existing storage client’s requests for delivery from store

* Follow up all quotations/enquiries – co-ordinate daily follow up process through diary actions on moveware and daily monitoring

* Work in-line with KPI’s

The salary would be between £30-38K depending on experience + Commissions