Sales Administrator / Customer Account Manager – Temp to Perm to start ASAP
Location: Rubery, Birmingham B45
Salary: £10.09ph – £12.50ph (£22,000pa – £26,000pa)
Hours: Monday – Friday, 8:30am – 5:30pm

Job Role:

Deal with all enquiries from customers, either by phone or email
Taking & processing orders
Filing, updating folders
Data entry
Looking after customer accounts
Responsible for processing sales orders
Verifying prices
Typing up and sending out quotes to customers
Preparing dispatch notes on Sage 200 and book for deliveries
Managing customer's back orders and ensuring prompt delivery when stock arrives
Dealing with incoming telephone and email enquiries
Offering customers an excellent level of service by dealing with them efficiently and quickly, calling them back when we say we are going to and making sure they happy with us as a supplier
Handling goods returns
Handling claims
Building rapport with customers
Liaising with all departments in the business
Sending product or pricing information to customers, such as price lists and promotion leaflets
General administrative duties as required, such as filing, sorting through enquiries, key in data on the systemCandidate:

Previous experience in a similar role essential
Good working knowledge of Microsoft Word, Outlook, and Excel is a must
Ability to work well under pressure
Be proficient and proactive in prioritising your own work load
A conscientious 'can do’ working attitude
Confidence to deal with difficult situations and to know when appropriate to seek guidance from your line managerIf you would like to know how we will store and process your data, please visit  (url removed)/gdpr-data-protection to read our GDPR Data Protection Statement.

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement