We are currently looking for four Repairs Helpline Operators, with a sympathetic ear, to join our Emergency Contact Centre team and help us deliver an excellent customer service to our customers. These positions are initially available on 4-month fixed term contracts.

What will you be doing in this role?

As a Repairs Helpline Operator, you will handle housing repair calls effectively from a variety of customers, making sure appropriate contractors are called in a timely manner. These roles are evening based with hours between 17:00 and 22:00 on a 4 on 4 off rota.

The ideal candidate:

You will have an excellent telephone manner, be calm, collected, and friendly with a naturally empathetic manner when talking to customers. You will be able to communicate concisely and confidently, both verbally and in writing to our customers and Tunstall colleagues and accurately update systems.

Key skills and experience:

Calm, collected, friendly and empathetic when talking to customers

A confident IT user with strong data entry skills

Previous customer service experience
If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

What we offer:

Competitive salary: £10,082.80 (17.5 hours a week)

25 days holiday + bank holidays

Contributory pension (up to 9% combined pension contribution)

Volunteer day

Car benefit scheme

Perks and benefits that include things like: free eye tests, a cycle to work scheme, retail discounts and a subsidised on-site canteen

Free car parking

A warm and welcoming team environment

Development and a chance to build a rewarding career

Your key day-to-day responsibilities could include…

Delivering a great customer service every time and working towards Telecare Services Association (TSA) standards,

Responding to calls from service users providing reassurance, comfort, and assistance, in a calm and friendly manner,

Assessing if repair is an emergency and identifying the best solution for the customer,

Logging details and updating systems accurately in line with GDPR requirements,

Making sure housing associations are made aware of all emergency calls received,

Actioning repair requests from colleagues in the response team,

Reporting all faulty equipment,

Dealing with calls made to the out of hours repairs desk and passing on repairs to the appropriate contractor.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of 3,000+ people provide lifesaving and life changing technology and services to millions of customers across 19 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team