Overview
Job Title: Receptionist/Administration Assistant
Band 2: £9.65
Team: Outpatients Department
Location: M R Eye Hospital
Working Hours: 37.5, Mon – Fri, Between 07:30 – 17:00
Role: Temporary
JOB PURPOSE:
The Receptionist/Administration Assistant is responsible for providing a full range of clerical support services as part of the MREH Inpatient Services Team, in line with relevant local and national policies, procedures, protocols and guidelines. Inpatient Services includes Ward 55, Pre operative Assessment clinics, the Day Case Unit, inpatient admissions and Withington Community Centre. The post holder will mainly contribute to the reception services on the ward, pre op assessment and day case units, supported by the Inpatient Admin Manager.
KEY DUTIES AND RESPONSIBILITES:
• Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival
• Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person
• Deal with messages on the answering machine regularly and appropriately
• Ensure all relevant details are accurately entered on to the electronic patient administration system
• Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible
• Produce electronic daily clinic lists and request medical notes where necessary
• Book medical notes into the relevant areas via the appropriate data entry system
• Maintenance of the patients’ record folders whilst they remain in the ward, arranging for renewal if required
• Check that all documentation is complete when the patient is ready for discharge, including any follow up appointments, before the notes leave the ward
• Ensure that discharge letters are available to patients leaving the ward by ensuring that the clinical staff complete all discharge documentation
• When requested, arrange follow-up appointments, patient transport, in-patient sick-notes and portering requests
• Maintain supplies of patient information literature
• Complete (by entering data confirmed by the nurse in charge) the daily computerised bed statement
• General office duties
• Check stationary stock levels on a regular basis and order ward stationary from suppliers as required in agreement with line manager
Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust.
• Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• To contribute positively to the effectiveness and efficiency of the teams in which you work.
• To undertake any other duties at the request of the line manager, which are commensurate with the role, including project work.
• To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with Trust policies. Identify and take action when own or others’ action undermines equality and diversity.
• Communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
• To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –
Competitive Pay Rates – work this week, get paid next week!
Dedicated consultants
Flexible working options
Free DBS and free training
Build holiday allowance
Support when you need it – 24/7 365 days
Stakeholder pension scheme
