Overview
Hours: Monday – Friday (21:30-06:30)
Our client is looking for a dynamic Operational member to join the team overseeing operations, customer service and overall progression of the company. We are seeking a relationship led individual to perform the role – you’ll be unafraid to roll your sleeves up and will thrive when engaging in operations and customers.
Role:
Engage with existing clients over the phone
Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish
Support the operations team in fulfilling all customer requirements
Monitor and action the department emails throughout the night and proactively react to new and live requests as they happen
Ensure good communication and working relationships are maintained with clients/overseas agents/suppliers
Maintaining fruitful relationships with existing customers and ensure they stay satisfied.
Accurately complete job files & book jobs onto the internal system
Maintain accurate, real-time updates
Prepare and present quotations for projects, ad-hoc and regular movements when required
Accurate data entry into Excel & internal systems
Plan and organise own workload and work well independently
Be professional, self-motivated, and conscientious with good initiative and good attention to detail Have a strong desire to work hard and always exceed customer expectations
Manage day shift handover and help them prepare operations for the following morning
