Helpdesk Coordinator


Monday to Friday

Salary DOE

Tradeslink Recruitment have a fantastic opportunity for a motivated administrator to join this great helpdesk team!

You will be joining an established Security & FM company who offer a variety of solutions to their clients across commercial and industrial across the UK & Ireland.

There will be opportunities to get involved with other aspects of the business as this company continues to grow.

As the Helpdesk Coordinator, your role will include:

Helping to manage the day-to-day running of the helpdesk, finding the correct engineer or contractor to contact to deal with various issues that arise across all sites and prioritising urgent issues.
Helping to manage the engineers’ schedules, ensuring maximum efficiency while also ensuring that urgent health-and-safety issues are prioritised.
Maintaining good relationships with suppliers and subcontractors, and ordering materials for maintenances, installs, and faults.
Maintaining good relationships with a variety of clients, from individual residential customers to property directors.
Ensure that works completed are properly processed and that all relevant information is passed to our billing department.
Various data entry tasks as the needs of our clients and the scope of the business changes.
What do I need?

Display excellent communications skills both by email and over the phone.
Be able to prioritise various tasks.
Show great attention to detail and maintain a high standard of work.
Be able to work as part of a small team and show willingness to help other team members as the workload fluctuates.
Previous experience on a busy helpdesk or with another FM company is preferred, but not required.

Additionally, no specific technical knowledge of Fire or Security systems is required, as training will be given as part of your role.

To apply or for more details please call Tradeslink Recruitment on (phone number removed) and speak with Laura Thompson