Customer Support Assistant – eduFOCUS has an excellent opportunity for a Customer Support Assistant to join our growing, vibrant, and friendly team based at our Woodbridge (Suffolk) office.

The Customer Support Assistant will focus on providing ‘first point of contact’ for existing and prospective clients.

Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork. Everyone works closely together sharing ideas and assisting each other in different areas of the business. The successful Customer Support Coordinator will be a well organised enthusiastic team worker that can work with minimal supervision whilst handling several tasks simultaneously. We offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator that can work with our diverse client group.

Other key responsibilities include:

Provide telephone and email ‘first point of contact’ support for existing clients and prospective clients (technical and other).
Talk clients through a series of actions, either face-to-face or over the telephone, to help them set up their system, or resolve any issues they are having.
Where appropriate, forward enquiries and support requests to relevant colleagues.
Setup new clients on internal client management system.
Record all client contact on internal client management system.
Book appointments where required.
Collate and distribute product information/documentation to existing & prospective clients.
Assist with the smooth delivery of service from initial sales enquiry to adoption of service and beyond.
Liaise with colleagues and clients to arrange product demonstrations and training.
Complete administrative tasks related to implementing new orders, renewal orders and client invoicing.
Perform data input/management tasks and general administration.
Attend conferences and events occasionally.

Our ideal Customer Support Assistant will have outstanding verbal and written communication skills as well as being a competent IT user. You will have the ability to take initiative and pro-actively identify tasks requiring attention. You will remain focused on tasks, seek assistance from colleagues where required and have a confident attitude towards work. Previous experience within a similar role would be beneficial though not essential – if you work well in a small team, can communicate with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment – we would love to hear from you!

This is a full-time, permanent role. In return we are offering a competitive salary £20000 – £25000 per annum (depending on experience) including 28 days annual leave plus bank holidays. Hours of work are 35 per week Monday to Friday.

This post provides excellent opportunities for both people with extensive previous experience of similar work, and for those looking to start a new career path.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you

No Recruitment Agencies please

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: customer, support, customer service, coordinator, admin, data entry, technical

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