Customer Service Apprenticeship Leeds United Kingdom

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Are you looking for an apprentice position with real opportunity for future career development? Read on to learn how you can join us for a Customer Service Apprenticeship.

Antalis, the global leading packaging, paper, and visual communications business are launching their new apprenticeship scheme.

This Customer Service Apprenticeship offers candidates an exciting opportunity to join our friendly and ambitious team, where you will gain valuable work-based experience and a recognised qualification.

We are a global business and are keen to encourage professional development. There is real opportunity for candidates to progress further within our business, upon successful completion of the scheme.

We are looking for a capable, passionate, and highly motivated individual who takes a great deal of pride in their work and demonstrates a 'can do' attitude towards their responsibilities.

Learn about our interesting and sustainable products, our warehousing and distribution functions, and what it takes to contribute positively to a strong and effective sales team. This is a great opportunity to learn whilst working in a varied and challenging role.

What's involved in this Customer Service Apprenticeship:

Providing proactive customer service over the phone to our customers
Liaising with suppliers
Processing customer purchases/quotations
Problem-solving and customer follow-up
Providing advice on best product suitability which will include our industry leading environmental options
Successfully forming relationships with colleagues both locally and in the wider business
Administration support
Customer query resolution
Learning about new products and exciting industry developments in our four business areas: paper, packaging, visual communications, and office productsWe welcome applications for this Customer Service Apprenticeship role from candidates with an interest in developing their skills in the following areas: Customer Service Centre Representative, CS Representative, Customer Service Centre, Customer Service, CS, Customer Support, CS Centre, Call Centre, Telecommunications, Inbound, Administration, Sales, Data Entry, Call Handler.


What training is included as part of a Customer Service Apprenticeship and what qualification will the apprentice get at the end?

Level 3 Customer Services Specialist qualification
Full training provided at employer site
Regular assessor visits, training, observations, and reviews
Industry and product knowledge trainingWhat is the expected career progression after this apprenticeship?

A real opportunity to progress into permanent employment for the right candidate, with access to vacancies in the UK and Europe.

Essential Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative Qualifications required: GCSE or equivalent Maths and English (Grade 2-9).

About Company

Antalis is a global and market leading distributor of Paper, Packaging, and Visual Communication products. In simple terms we source, purchase, store, sell, and deliver a range of the above products, and we are the biggest at what we do in Europe.

Our Head Office is in Leicestershire, and we have a number of regional branches for our local teams. You probably touch our products most days without even knowing it

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