Overview
An excellent opportunity to work for a leading brand within the FMCG sector , my client are looking for a B2B Customer service executive to work as part of their operations department , you will be responsible for placing customer orders , dealing with enquires and offering a first class service .
Key Responsibilities:
Deal directly with customers either by telephone, electronically
Manage all customer orders as per the internal SOP's and customer vendor compliance
Handle and respond efficiently to all general and order specific customer enquiries
Provide pricing and delivery information
Obtain and evaluate all relevant information to handle product and service enquiries
Maintain customer data bases, pricing and delivery information generating workflows
Organise workflow to meet customer timeframes
Log details of enquiries, comments and complaints and details of actions taken
Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Prepare and distribute customer activity reports
Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
Carry out other ad-hoc duties as required from time to time
Skills Required:
Proven customer service experience across a range of business sectors
Excellent data entry, typing and analytical skills
Excellent telephone manner
Ability to communicate clearly and accurately at all levels
Strong Ms Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferable
Sales order processing with FOB experience ideal
Please get in touch for further details
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
