Due to the continued success and growth of Copart UK Limited, we have recently opened a call centre at our Peterlee Operations Centre and have a fantastic opportunity for a Customer Service Advisor to join us!

As a Customer Service Advisor, you will enjoy working closely alongside your experienced colleagues who will support you to learn to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our Customer Service Advisors play a key role in the success of the business by performing the following main duties:

Delivering exceptional customer service to both internal and external customers against targets set
Making high volumes of outgoing calls to arrange vehicle collections (as required) and taking incoming calls
Negotiating with commercial businesses to reduce the cost of storage and recovery fees on behalf of our sellers
Liaising with insurance companies to agree specific details required to agree collection of vehiclesWe welcome applications for this Customer Service Advisor role from candidates with experience in the following areas: Customer Service Centre Representative, CS Representative, Customer Service Centre, Customer Service, CS, Customer Support, CS Centre, Call Centre, Telecommunications, Inbound, Administration, Sales, Data Entry, Call Handler, Customer Service Advisor, Customer Service Executive, Communication, Telephony.

What we offer you in return…

Monday to Friday working 8am to 5pm
Competency Framework – the more you learn, the more you earn!
Medicash Cover – we look after you and your family by providing a range of positive healthcare benefits
Car Benefits Scheme – we can help you take the first step towards driving green
28 days holiday including bank holidays
Contributory Personal Pension Plan
Death-in-Service cover
Ability to purchase shares in a successful global company at a discounted rate
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Essential Skills

Excellent customer service attitude and skills
Excellent communication skills
Professional phone manner
Strong attention to detail
IT proficient

About Company

Copart UK, based in Bedford, is part of Copart Inc, a global company that specialises in recycling and reselling vehicles online via our global auction platform.

As the industry leader in used and salvage vehicle auctions in the UK, we handle over half a million vehicles each year on behalf of the motor insurance and wider automotive sector.

We provide our sellers with an unrivalled marketplace, and our buyers with access to vehicles and parts globally. We also run a range of other businesses including (url removed) where anyone can sell their vehicle to us and get a great price