Our Client is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability. Their vision is to be the leading partner in temperature-controlled logistics for the global food industry, recognised for innovative thinking, commodity expertise and ability to integrate businesses. Driven by an entrepreneurial spirit and respect for its rich heritage.
Their culture is characterised by openness, respect, trust, determination and responsiveness. They are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. They value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.

They are now recruiting for a Customer Service Administrator to join the Customer Service team to work closely with key Customer Service and Operational functions to ensure quality control and accuracy is maintained in line with OPR & KPI adherence.
Shift Pattern and Hours of Work:

Saturday to Wednesday – 08:00 to 16:00

Or Tuesday – Saturday

The role involves:
• Developing and maintaining an understanding of customer specific requirements for order creation on WMS.
• Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
• Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
• Ensures transactions are completed in line with departmental KPIs
• Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up-to-date with the most recent information.
• Managing the driver’s window & Phones
• Request ASN or PO for the inbound
• Knowledge the customer orders & process the orders accordingly
• Liaise with the customer regarding collections dates & times
• Advise the customer regarding any shortages or discrepancies when the order is input on the system
• Book Transport on behalf of the customer if is required
• Process returns / rejections

What are we looking for in the person?
• Ability to communicate effectively.
• Team player, with the ability to work on own initiative
• Proactive approach towards tasks
• Self-motivated
• Ability to demonstrate flexibility when required.
• Act professionally at all times.
• Ability to work efficiently.
• Ability to operate in a fast moving organization.
• Flexibility

If this sounds like you – please get in touch with the team