Customer Service AdvisorsPay Rate: Min £10.64 per hour – £12.08 per hour depending on experienceHours per Week: 35Working Hours: Monday to Friday – Rotational shifts between 08:00am – 18:00pm(rota at least 5 weeks in advance)NO WEEKENDSDuration: 12 month ongoing temporary to permanent opportunityStart dates: 07/09, 12/09, 21/09 & 28/09 potentially more in OctLocation: Edinburgh City CentreCitymark Office – 150 Fountainbridge, Edinburgh, EH3 9PEPort Hamilton – 69 Morrison Street, Edinburgh, EH3 8BWHave to be flexible with both WFH AND working in the office.Client will provide laptop and headset only required to have access to wifiTraining: 6-10 weeks PAIDTime and a half for OT after training completed.KEY RESPONSIBILITIES:- Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.- Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.- Take ownership of customer problems solving them at first point of contact and escalate when required.- Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.- Working in a team environment in an open plan office.- Administration work – Sending emails, Processing work, Data entry.SKILLS REQUIRED:- Excellent Communication skills – Written and Oral – Ability to build rapport with individuals at all levels- Customer focused and a proven track record in delivering excellent customer service- Take ownership of customer requests- Computer literate – Confident in navigating yourself around different systems- Understanding and Interpreting Data at a basic level on inhouse systems- Flexible, Adaptable and able to adapt to changes- Team work – Ability to work independently and also as part of a teamWHAT'S IN IT FOR YOU?- Excellent training – 6 weeks training- Great rates of pay – Increase dependant on performance- Overtime available- Potential for extension or a permanent position- The opportunity to work with some of the most influential and experienced managers in the banking industryYou must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful