Make a difference every day! Join our client's highly driven: Client Relationship Specialist Team.

Our client is the UK's leading provider of global CV verification and background screening services.

Principal Responsibilities
Client Support:
* Responsible for liaising with clients, ensuring that the background screening of their candidates is carried out efficiently and accurately
* You'll be the client's primary point of contact, using your excellent communication skills to guide them through the online screening process and deliver exemplary customer service.
* You'll build effective working rapport with clients and communicate information accurately
* You will provide advice to clients regarding the background checks, paying attention to detail and always doing your research first before giving your professional guidance.
* You love building relationships so reaching out to clients to explain our background screening process and all its wonders and complexities, is an exciting aspect of your day to day role
* You'll rise to the challenge of receiving and responding to enquiries from clients
* You have a knack for detail, so you thrive on meticulously reviewing online screening forms and notes recorded by all teams in order to ensure that clients are only chased for necessary information
* You've been called polite before as well as tactful, therefore you have no issues with proactively following up with clients for any additional information required of our client's candidates
* You'll also record all correspondence with clients to ensure that accurate and comprehensive information sharing is facilitated across the Verifile teams – because we work as one team!

Essential Skills:
* Previous experience of working within a customer facing role
* Fluent English
* Good typing and data entry skills
* Good computer skills, including email, the internet and MS Office.
* Minimum of 3 GCSE's (including Maths and English at Grade C), or equivalent
Desirable Skills:
* Fluent in a second language
* Knowledge or experience of the HR Industry
* A passion for working with technology and using it to help us advance our mission

* Please be made aware a full pre-employment background check is required for this position.

** This ad is not intended to discriminate in anyway