Overview
Job Title: Patient Care Advisor/Administrator Apprentice
Location: Brighton
Salary: £13,318.50 per annum
Full time: Monday – Friday, 8:30am – 5pm
Our client is a professional medical centre who are looking for an apprentice to join their team. Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general and administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Responsibilities
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols.
Scanning of all incoming post.
Processing new patient registrations.
Sending patient information via post/email/Accurx
Processing requests for on-line access
Dealing with medical report requests.Reception
Receiving patients consulting with members of practice team.
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessaryAppointments
Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
Deal with visits requests.
Recording requests for home visits and contacting duty doctor.Computer
Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.Telephone
Have working knowledge of telephone, during and after hours.
Answering telephone, taking messages and redirecting queries as appropriate.Desired Skills
Strong customer service
Some administration
Some IT skillsDesired Personal Skills
Uses their initiative
Confident
A team player
Likes a challenging but rewarding role.Desired Qualifications
6 GCSEs and above.Prospects
After successfully completing apprenticeship, to continue working at St Peter's Medical Centre
For more information about this role, please contact Frankie Denahy at Clearline Recruitment