Overview

Aftersales Coordinator
Engineering/Manufacturing Industry
£22k – 24k depending on experience
Perm role
Core flexible working hours 
Wrexham/Chester area

Overview
Delve are currently working with an innovative machine build company, part of a larger global group, who are looking for an Aftersales Coordinator to join their Sales and Service team.
  
Daily duties:

Generate and Issue quotations for all aspects of Service and Aftersales products to our customer base and subsidiaries
Load orders on to stock and obtain accurate delivery dates
Track orders and RMA’s and keep customer informed of progress
Complete quotation and sales order register for traceability and in order to maintain real time financial information for accounts and Service
Summarise associated Sales Order costs / cost of sale and carriage and issue to Finance for invoicing
Operate within SalesForce continuously monitoring for correct and up to date information
Create sales packs for all Service and Aftersales sales orders.
Liaise with Service team to generate quotations for Service visits, Upgrades and relocations and process from quotation to invoice.
Generate Export courier documentation for spare parts Sales Orders and Warranty related issues 
Adhere to all regional Export Legislative requirements 
Monitor courier activity and associated costs 
Arrange for the return of parts from customer sites and ensure that the relevant reports are completed What they are looking for

Excellent IT skills including MS Office and Excel – generally good at data entry
Must be organised with strong customer service skills
Knowledge or experience working within a manufacturing/engineering environment
Good experience or knowledge of various accounting processes such as filing purchase orders, creating invoices and proviing quotations to customers
Experience working cross departmentally with purchasing, scheduling to see the parts order through from initial order to dispatch to the customer What you will get in return
You will receive a salary of up to circa £24k dependant on experience along with their company package including 25 days holidays plus bank holidays and core flexible working hours. They have a great, clean working environment and friendly team, this is a great opportunity to join a great business part of a larger group!  

If this seems like the ideal opportunity for you, please don’t hesitate to apply