Overview
PURPOSE OF ROLE
The purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations.
DUTIES & RESPONSIBILITIES
Attend site and carry out maintenance, breakdown, commissioning, fault finding and remedial works
• Complete all paperwork comprehensively in line with BS5839 and company policies Able to draw cause & effect chart as a flow
• Proactively feedback on site issues to the service admin team
• Supporting Small Works and Project Managers to complete installation works on time
• Being a team player – assisting your colleagues with heavy workloads to ensure the full team complete their work within the month
• Ensuring all the services are completed on time and in the month due to customers SLA’s with zero backlog being carried into the next month
• Weekly teams calls with your engineering supervisor to provide any relevant feedback from the field and to ensure good wellbeing
• Ensuring while on-call, your phone is always switched on and you are available
• Be commercially aware and feedback any potential business development information for follow up by the Small works/Sales team
• Competently liaising with the client while on site always presenting yourself as an ambassador of Clarkson
• Attending training courses and manufacturer courses to support your role
ESSENTIAL SKILLS
• FIA Units 1-3 (minimum) • knowledge of BS5839
• IT skills including MS Word, Excel and Outlook.
• Previous fire alarm experience
• Customer focused with a strong service ethos
• Organisation skills
DESIRED EXPERIENCE
• Fire engineering knowledge • Fault finding knowledge
PERSONAL ATTRIBUTES
• Team player
• You will always be expected to fully support the company’s vision and values
• Attention to detail with a ‘right first time’ approach.
• Problem solving approach
• Positive helpful attitude
• Organisational skills
• Approachable
