Overview
Our client is currently seeking a fluent Welsh speaking Administrator to join their team. A successful candidate will be responsible for completing a high quality customer focused service to tenants, applicants and enquirers contacting the association; providing a primary point of contact for tenants, and where possible, delivering the service they require and undertaking routine administrative functions in support of the organisation.
Client Details
Our client is a reputable housing association based in North Wales; providing affordable, high quality homes which are only expanding at a vast pace. Our client is much more than an award winning housing provider – it strives to create communities that they are proud of.
Description
Be a front line representative of the association
Dealing with telephone and face to face-based enquiries i.e. repairs, applications, complaints etc.
Occasionally supporting front line departments
General Administrations and data entry
External liaison with other organisations, as required, including seeking feedback from customers in order to improve services
Assisting Work Schedulers in peak periods or periods of leaveProfile
Ability to speak Welsh, essential
Excellent attention to detail
Experience in Customer Service facing roles, inbound and outbound calls, data entry and administration
Ability to work under pressure and demonstrate flexibility to meeting operational requirementsJob Offer
25 days' holiday – Bank Holiday Days Additional
2 Day Leadership Course
Wide range of benefits from a great pension cover to Discount at Conway Fit Gym
Free Car Parking
Chance to learn valuable new skills with cross training option
