Overview

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people  to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees. 
 
THE ROLE
The Support Services team at the Woodland Trust play a unique role in delivering an outstanding customer experience and maintaining a high standard of data administration.

You will help provide service provision to our supporters, the general public and our internal staff members. You will help manage supporter queries and requests through a variety of communication methods, dealing with orders, donations and fulfilment generated by our supporters and the public.

This is a 12 month fixed term contract.
 
THE CANDIDATE
You will have excellent written and verbal communication skills and have experience of working within a customer service, data entry and/or administration role. With excellent attention to detail, you will be extremely organised with the ability to manage your time effectively.

It is essential that you will be IT literate with experience of using MS Office
 
WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE
There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
 
OUR COMMITMENT TO DIVERSITY & INCLUSION
At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible