Service / Scheduling Manager Twickenham United Kingdom

  • UK
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I currently have a position with a large Repairs Contactor for a Scheduling / Service Manager to be based in SW London. This role will be a management position being responsible for a team of Planners. Working within a repairs and maintenance team within the social housing sector, managing the diaries of operatives and managing the expectations of tenants and the delivery of excellent customer service is key for this role.

Duties and Responsibilities

Ensuring the smooth running of operatives diaries to attend repairs/maintenance works based on priority work load
Ensuring tenants are kept up to date on works being carried out and informed of appointments accurately.
Helping to manage a team Repairs Planners and Admin
Administration support and data entry.
Call handling.
Utilising all aspects of Outlook and maintaining records on our clients in house data base- Excel may also be included.
Responsible for all forms of Performance reporting internal and externally across the company including, KPIs, Quality and performance report etc,
Responsible for trend analysis – identifying potential areas of risk
Validating and gathering data

Desirable Skills

A good understanding of housing management and experience in the management of repairs and voids
ability to lead and manage employees, plan resources, set targets and monitor performance successfully to achieve service objectives
A high level of understanding and working knowledge of contract procedures within a partnership-based contract relationshipWhat We Offer

Competitive salary
Training & Development opportunities
Employee Assistance Programme
Pension Scheme
Gold gym membership for all employeesMust have previous repairs experience

Please send your CV through to be considered for the role!


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