Overview

Job responsibilities to include:

* Welcoming visitors in a friendly manner.

* Ensuring they are signed in and aware of health & safety policies and fire evacuation procedure (nearest exists & muster points).

* Offering them a beverage and showing them to where they can wait before alerting the relevant staff of their arrival.

* Respond to customer enquiries and directing queries to the sales team

* Accurately capture customer information, including using the Prospect CRM system.

* Liaise with the Customer Service & Sales Coordinator to ensure all orders are picked, packed and dispatched in a timely manner.

* Support to arrange dispatches by communicating with the customer, internal team, and couriers.

* Work closely with the Sales team to generate the relevant documentation for dispatch, including export documents where necessary; and make sure packages are labelled up correctly.

* Provide general levels of administrative support to your colleagues and managers when required.

* Maintain notes, files and records accurately and carefully.

The ideal candidate will:

* Experience of Sage 50, Prospect and Microsoft Office

* Minimum 2 years previous sales admin experience

* Able to communicate at all levels

* Accuracy and attention to detail