Overview

Key accountabilities

To review, amend and process force-wide non catalogue requests (requisitions) through the procurement/finance system (iProcurement).
To source goods and services through competitive quotations where necessary in accordance with the Forces internal policies, Surrey Police Authority's Contract Standing Orders, UK and EU Legislation.
Responsible for the procurement administration of the Force Financial System (Oracle) including (but not limited to) supplier database, on-line stores and catalogue management.
To manage, expedite and resolve internal queries in relation to iProcurement activity and external (supplier) Purchase Order activity.
To extract, prepare and present various transaction/supplier activity reports.
Ensure the SBSC is leaner and more efficient to maximise investment on frontline services.
Provide customer focused first line support in response to enquiries within a specified desk to internal and external customers, ensuring enquiries are dealt with quickly and effectively.
Provide an accessible, efficient and professional customer service at all times, contributing to the successful running of the SBSC and a positive perception of its service across the force.
Promote the reputation of appropriate IT systems to internal customers to facilitate their understanding and use of system, promoting future use and reducing future demand on the SBSC.
Perform accurate, timely and efficient transactional support and processing so that records are maintained and up to date.
Provide effective resolution of enquiries, escalating cases where the knowledge database does not provide answers and ensuring involvement of colleagues across the retained HR, Finance or IT business areas as appropriate.
Respond to enquiries within the parameters of agreed service level agreements (call volumes, call length, call resolution), to ensure targets are met.

Knowledge, skills & experience

A good standard of general education.
Has experience of working in a procurement environment, desirable but not essential.
IT literate with good keyboard and data entry skills and a strong attention to detail to ensure accuracy of data.
Experience of prioritising conflicting demands and responding appropriately.
Ability to work with minimum supervision.
Strong interpersonal and customer service skills with an ability to build a rapport with callers and promote the SBSC to internal and external stakeholders.
Possess good customer care and interpersonal skills with the ability to demonstrate these skills in a professional and courteous manner.Please note you will need to have at least 3 years continuous UK Residency to apply for this role due to Police Vetting

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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