Operational Care Specialist – Air Logistics | United Kingdom | GB14368


The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).


Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
Manage operational tasks through Business Process Automation tools (BPA) and all related features
Review and ensure alignment of shipping instructions including clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
Immediately report problems, operational disputes or discrepancies to your team leader
Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
Initiate and resolve any rate or performance discrepancies
Act as a main contact for the services in scope
Support the training and on-boarding of new colleagues within KN standardsYOUR SKILLS AND EXPERIENCES

Experience in either freight forwarding or transport planning with key focus on airfreight
Ability to understand and execute new processes
Excellent knowledge of MS office features, especially excel
Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
Strong affinity with required customer quality standards
Strong customer service orientation
Ability to communicate effectively
Problem solving skillsGOOD REASON TO JOIN

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.


With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


UK resourcing team
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