Overview
Roles & Responsibilities will include (but may not be limited to):
* Managing the end to end HS2 induction process for internal and external personnel
* Collating data, managing spreadsheets and weekly reporting using Microsoft Excel
* Data entry on to internal data management systems
* Handling confidential data in line with GDPR
* Document control – processing project induction applications, recording results and maintaining compliance for each section of the project
* Inbound and outbound calls to external site personnel
* Relationship building with external and internal personnel
* Managing customer expectations / Customer service communications via telephone and emails
* Working between the Operator Managers, external on-site personnel, project induction teams and on-site management teams to ensure effective communication and smooth operations on all sides
To be successful we are looking for someone with the following skills:
* Able to work independently
* Strong decision-maker with confidence to follow processes through from start to finish without micro-management
* Able to work under pressure in a fast-paced, busy environment
* Extremely high attention to detail with a passion for getting it right first time
* Hungry for results
* Strong communicator across all mediums – namely telephone, emails, face to face and social medias
* Team-player working towards team targets
