Are you an experienced office administrator or looking to get into office administration, then this could be the ideal role with you!

Reporting to: Global Customer Support Managers

Location: Head Office – Wigston, Leicester UK

Purpose of Role

The main purpose of this role is to support our Global Customer Support team by purchasing a range of products for our diverse customer base and ensuring timely delivery to meet demand. The role is a key point of contact between internal/external customers and our suppliers. You will be providing regular updates on order status by giving regular updates to all relevant parties.

Role Responsibilities

Processing orders received through to shipping.
Answering questions regarding orders.
Tracking orders and investigating shipping delays.
Updating orders and purchase order records.
Obtain additional documentation to support the order.
Referring complex cases to Global Customer Service Managers.
Key relationships

Internal – Global Customer Support Team, Regional Sales Managers, Compliance and HSQE Manager, Supply Plan, Warehouse and Export Shipping Team

External – Suppliers.

In order to be successful in this role, we ask that you:

Have excellent customer service skills.
Computer literacy (mainly Microsoft packages).
Data entry skills for accurately updating customer records.
Organisation skills for managing different customer cases simultaneously.


Permanent contract
Reputable company
Group pension scheme
Bonus scheme
Cycle to work
Retail & Leisure discount scheme
Company funded healthcare
24/7 Support
Free Tea & Coffee

How to Apply for the role: In the first instance please forward your CV. For more information or to fast track your application today call (phone number removed). All successful candidates will be contacted within 14 days of us receiving your CV.

REFER A COLLEAGUE – If you feel that this vacancy is not suitable for you or that you are happy with your current position, we would like to offer you the opportunity to recommend someone to us. If you have recommended that your friend or colleague telephones our offices, please advise them to state your name so that we can log your recommendation

From the background of: Warehouse, Warehouse Operatives, Industrial, Food production, Manufacturer, Factory, Driving, Line Manager, Picking, Packing, Fort lift, Order Picker, Order Packing, Production Operative, Assembly Operatives, Supervisory, Cleaner, Machine Operatives, FLT Drivers. Do you live in: Leicester, Whetstone, Enderby, Lutterworth, Coalville, Braunstone, Wigston, and Leicestershire