NHS Funded Care Administrator

Job Purpose

Pro-actively support the Continuing Healthcare Business/Specialist Manager in the provision of administrative support to the entire CHC team and associated services. This will include providing business, secretarial and administrative support to the Continuing Healthcare process and associated work streams. This includes a range of minutes and reports which once agreed are shared with a range of stakeholders and partners, members of the public and legal representatives. File preparation, collation of information in response processes including SAR/FOI requests. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager, and as changes in legislative frameworks dictate.

Location: Wolverhampton

Job Type: Temporary

Duration of booking: Expected to last 2-3 months with possible extension

Proposed start date: ASAP

Pay Rates: £12.10 per hour Umbrella or £10.81 per hour PAYE inclusive of holiday

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office

Skills Experience and Knowledge

* Clear communicator with good writing, data entry and telephone skills

* Working knowledge of Microsoft Office with standard keyboard skills

* Experience in minute taking

* Experience of preparing agendas and taking detailed and complex minutes

* Post holder must have a high level of keyboard skills and able to use Microsoft Office programs

* Experience of working in a constantly changing environment

* Experience of working in a busy office environment

* Demonstrate experience of working in an administrative environment and working with computerised data systems

* Awareness of a range of Health Services provision

* Ability to work effectively as part of a team

Principal Duties and Responsibilities

* To be thoroughly conversant with the National Framework for NHS Continuing Care (CHC) and ensure that the policy is efficiently and consistently applied as part of the administrative process and implement any proposed national changes.

* Support the CHC service with secretarial and administrative systems, process and procedures to support efficient day to day operations of the CHC team.

* To undertake ad-hoc support for project work as delegated by the CHC Business/Specialist Lead

* To maintain constructive relationships with a broad range of internal and external stakeholders. Attend team, relative, CHC panel, retrospective and Local Resolution meetings, to take and transcribe minutes and reports.

* To circulate minutes to the team/relevant others and send written responses to individuals and members of the public .i.e. clients relatives or legal representatives.

* To demonstrate initiative and time management in organising own workload and delivering a customer focused service.

* As part of a team, to provide general office duties including dealing with post, photocopying, ordering of stationary.

* On a daily basis answer queries from patients, carers, public, other professions and care agencies through telephone, email and internal departments, relating to a wide range of issues. Taking messages and accurately recording, directly responding to queries, exercising initiative and judgment to analyse and prioritise issues and escalating as appropriate.

* Escalating queries / information on a daily basis when members of the public, colleagues, medical and other professionals are distressed, angry or frustrated; whilst maintaining a polite and professional manner.

* To assist with coordinating a delegated range of diaries for staff within the CHC team, taking a pro-active approach. This includes arranging and coordinating a wide range of meetings and appointments with a range of external stakeholders and system partners.

* To support the CHC Business/Specialist Lead to action and process all Subject Access Requests/FOI and to follow the procedure appropriately in given timescales.

* Sharing personal client information of sensitive nature and CCG information with colleagues, medical and other professionals in line with CCG policies and procedures within the regulations of GDPR, Sharing of Information Protocol and Freedom of Information Act on a daily basis.

* Using knowledge and experience to explain the application process, procedures, policies and eligibility criteria with regard to requests for Continuing Healthcare funding and Funded Nursing Care to colleagues, members of the public (who are sometimes elderly, confused, distressed and angry with the system), medical and other professionals on a daily basis.

* On a day-to-day basis, maintain a current and efficient recording and reporting system ensuring that correspondence is filed in the correct electronic file in accordance with the Records Management NHS Code of Practice retention schedules and local guidance.

* As part of a team, produce letters, memoranda, spreadsheets and presentation material. This includes preparation of files for Continuing Healthcare Appeals, Continuing Healthcare Fast Track applications and Funded Nursing Care service, e.g. confidential letters and detailed forms.

* On a daily basis use the CHC database to maintain, amend and add new and existing client information, attending relevant training and update to maintain competence in using the software.

* To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required. Send out letters etc