Implementation Manager Beckwithshaw United Kingdom

  • UK
  • Anywhere

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Storm Intelligent Communications are looking for a Pre-Sales and Implementation Manager to join our team. Don’t miss this exciting opportunity to join a company at the forefront of business communication technology.

Pre-Sales and Implementation Manager
Harrogate, West Yorkshire, HG3 1RY
Full Time, Permanent
Salary £25-£35K per annum depending on experience

Attractive incentives offered for project-based success

Please Note: Applicants must be authorised to work in the UK

About us:

Storm Intelligent Communications boasts unrivalled push-to-talk and workforce management platform, enabling employees and businesses to stay connected and perform at their best whilst reducing costs. Our word-class product is at the forefront of business communications improving worker safety, driving productivity, and improving coordination across a range of industries.

About the Pre-Sales and Implementation Manager role:

In this role you will build, manage and support all technical aspects of new and existing customers’ requirements.

Key responsibilities include:

*    Effective project and time management to ensure customer and prospect deadlines are met.
*    Building, maintaining, and delivering Storm’s platform to deliver against key customer requirements.
*    Building, maintaining, and delivering end user training to our customers and prospects.
*    Managing all aspects of technical support, using both traditional and new age methods
*    Working with Storm’s key vendor and suppliers to ensure all technology is up to date and compatible with customers’ needs.

Duties will also include:

*    Interfacing with vendor teams on new capabilities, feature releases, bugs, and issues
*    Ensuring working relationships with the other teams within the business such as support and engineering
*    Developing an in-depth technical understanding of the service portfolio and customer solutions
*    Adhering to all existing processes and procedures and provide recommended improvements and implement any necessary changes
*    Maintaining good relationships with key suppliers and ensure effective channels of escalations are in place
*    Ensuring that customer first and second line support issues are managed based on business priority.
*    Liaising with Sales to offer advice for new opportunities
*    Carrying out monthly risk review and audit on all areas of infrastructure
*    Continually reviewing and identify cost savings
*    Managing integrity of configuration information
*    Acting as a point of escalation and point of contact for technical and management escalation
*    Working to deadlines and ensure customers receive full and detailed reports on issues relating to their solutions
*    Documenting processes and procedures
*    Providing monthly management reports
*    Meeting with customers directly as and when required
*    Fronting presales and technical advisory to management
*    Creating demonstrations tailored to the customer requirement
*    Creating documentation to support the solutions we deliver at go-live e.g., RAMs, statement of work etc
*    Scoping, purchasing, provisioning, and implementing all equipment related to installs/ongoing management
*    Staying up to date with latest devices and showcase to management

About you:

The ideal candidate will demonstrate experience in a similar role and should be willing to travel when needed, including travel abroad to Storm customers and prospects.

This is a ‘hands on’ role which requires a level of technical awareness with the ability to discuss technical issues both internally and externally with customers.

Personal skills

*    Excellent time management skills, with the ability to prioritise workload.
*    Ability to take ownership and responsibility for projects and see them through to completion
*    Strong communication skills
*    The ability to work and thrive in a pressured environment with the confidence and ability to work on your own initiative, sometimes outside of normal working hours
*    Ability to learn quickly and adapt to new technologies
*    Pro-active and ‘can do’ approach to decision making and problem-solving
*    Ability to handle multiple problems at once
*    Innovative and able to learn quickly with a willingness to get involved in unfamiliar areas of technology
*    Previous experience of having worked in a similar role would be desirable

Benefits:

*    Company van for work hours travel
*    26 days holiday

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience includes Sales Manager, Communications, IT Support, Data Entry, IT Manager, IT Support Engineer, Project Management

To apply for this job please visit www.cv-library.co.uk.

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