Helpdesk Advisor – Hybrid working Cosham United Kingdom

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Helpdesk Advisor  – Hybrid working 

You will have the opportunity to work 2 days from home and three days in the offices 

Location: Portsmouth

Salary: £21600 plus fantastic benefits and an opportunity of a 5% bonus
Benefits include:
Hybrid working 
Pension – up to 15% contribution 
Employee car scheme 
well being hours 
Employee car scheme 
Gym memberships 
Car schemes 
Holiday of between 25 and 30 days dependant on level of service 
Enhanced maternity , paternity and premature baby leave 
Learning hours
And several more 

Hours of work: Monday to Friday – 37/5 hours .

You will need to be flexible to work between 8am and 6pm on a rota basis 
  
Dynamite Recruitment are pleased to be recruiting for our industry leading client based in Portsmouth that are looking to recruit Customer Support/ Help Desk Advisors  individuals to join their growing team
  
As the first point of contact, you will be helping customers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions.  This means you will need to think on your feet, follow process carefully while remaining full of energy! 
  
You will be part of team who look out for each other, so it makes sense that you are good at building relationships.  That extends to our customers too, they need to feel that you are taking accountability for their issue, so whilst you will be targeted on how many contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
  
Key Responsibilities of a Helpdesk Advisor : 

Work across multiple accounts when required and across the entire customer journey
Take a lead in supporting all types of queries with the customers
Handle general customer communication via phone, email and web chat
Review customer reporting, identifying and correcting errors or exceptions
Updating and maintaining the internal systems with customer information
Book service, MOT and repair requests
Complete basic administration tasks
Investigating and resolving customer complaints
Identification and implementation of business and process improvements   
Experience: 

Good customer service skills and experience
Enthusiasm for doing what is right for the customer
A high level of professional communication and relationship building skills
Advanced customer complaint resolution skills
Accurate data entry skills 
good attention to detail 
Be adaptable to change 
Ability to multi task and organise your workload
Good knowledge of Microsoft Office, particularly Excel and Outlook   
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on (phone number removed)

INDDYN

To apply for this job please visit www.cv-library.co.uk.

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