Kier Places are recruiting now for a Helpdesk Administrator to join our team at Neath Port Talbot Hospital, where you will act as a main point of contact for maintenance activities and be responsible for the day-to-day management and performance of the Helpdesk, to assist Kier in delivering Estates services to a 270 bed Hospital operated by Swansea Bay University Health Board.

Helpdesk Administrator / Advisor

Location: Neath Port Talbot Hospital

Business Area: Kier Places – Facilities Management – Neath Hospital

Contract: Permanent, full time – Monday to Friday, hours between 8.00am and 5.30pm

Key Responsibilities

As a Helpdesk Administrator in this vital role ensuring the Hospital receive the effective & best service Kier can offer, on a day-to-day basis you'll use the Concept CAFM computer system to receive and log calls to the Helpdesk facility, identifying requests and prioritising for action, whilst ensuring processes & procedures are followed to comply with contract KPI's, SLA's and performance targets, and Kier's H&S and IMS requirements.

Just as importantly, we will look to you to support the Contract Manager in preparing and routinely compile, collate & produce reports for use by the Contract & Client management team.

What do we need from you?

Develop your career today with Kier if you have – an excellent variety of communication & relationships skills at all levels within the business, with a high level of administration and organisational skills including accurate data entry skills, excellent attention to detail, and intermediate to advanced Excel skills.

We want to hear from you today if you are also flexible in attitude and aptitude; have the ability to work to own initiative, to a high level of accuracy, to meet deadlines; and have the ability to generate, develop, present ideas and suggestions for improvements in order to achieve more effective working practices.

Although training and development can be provided on the following, it'd be a bonus if you have understanding of SFG20, Health Technical Memoranda (HTMs), Statutory Compliance, maintenance services, and electronic document management system (EDMS).

The Kier FM team at the hospital is made up of a Contract Manager, Facilities Coordinator and Helpdesk Administrator, with an onsite Estates team of 17 operatives.

Who are we?

Kier Facilities Management are the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings – offering you a role that will challenge and reward you, every single day.

Be great in a company built on doing good. Join us today as a Helpdesk Administrator.

Find out more here about the great we offer our employees.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .

Closing Date: 29th September 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies – we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our