Overview

This is a great opportunity for someone who is experienced within the full examinations cycle to join a friendly, Membership body. This a very busy, varied role where no 2 days are the same! The role is hybrid based with 2 days a week working in their central London office.

Key areas of responsibility:
Administer the organisations examinations, in accordance with the their policies and procedures to include:
question paper production
processing candidate registrations and withdrawals
processing examiner claims, candidate payments and refunds
arranging meetings and booking venues
supporting virtual and face-to-face meetings
managing the work of examiners and invigilators
overseeing the marking processes and results/post results processes
managing GDPR requests
updating the organisations website
Recording, maintaining and using the information systems in accordance with operational policies and procedures
Responding to email and telephone queries about the examinations
Providing administrative support for the day to day operation of the organisation and other areas of the office as required

General responsibilities:
Maintain effective working relationships with members, colleagues and others, adopting the principle of treating everyone fairly and equally, irrespective of their age, disability, ethnic origin, gender, marital status, race, religion, belief or sexuality.
Act in accordance with the responsibilities set out in Health & Safety at Work Act and other relevant employment legislation as detailed in the Staff Handbook.
Perform all duties with due adherence to the organisations policies and procedures
Undertake any other duties as required by the Leadership Team and agreed with the Head of Qualifications

Essential skills and experience:

Good personal organisation skills
High level Microsoft Excel skills (formulae, data manipulation and conditional formatting)
Accurate data entry
Ability to prioritise and multi task
Ability to draft and update working Instructions
Good Microsoft Office Word skills
Excellent command of English and proofreading skills
Ability to work flexibly to meet requirements during the busy times.
Ability to maintain confidentiality

Desirable:
Knowledge of updating websites
Experience with databases (type not significant)
Experience of drafting Committee minutes

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout