Overview
We have an excellent opportunity for an experienced customer service professional to join our client as a Customer Solutions Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system updated at all times to keep accurate records.
This role is based in Hemel Hempstead, supporting the Dacorum Borough Council contract. You will work 37.5 hours per week between 8am – 10pm Monday to Friday and the occasional Saturday 8am – 4pm.
What are we looking for?
We are keen to speak to candidates who have previous telephone based customer service experience, ideally within the repairs or housing sector but this is not essential. You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
Our Benefits
Competitive Salary and Company Car (dependent on position)
Flexible working
Company Pension
25 Days Holiday
Gift Day off for your Birthday
Private Health Insurance (after qualifying period dependent on level)
Employee Assistance Programme
Life Assurance
Trade Discount Cards
Cycle to Work scheme
Subsidised Gym Membership
Interested? Call Zara on: (phone number removed)
