Job Title: Customer Services Representative

Salary: £28,000- £32,000 per annum

Location: Gosport, Hampshire

An opportunity is now available to join one of the world’s largest, independent providers of aerospace services. My client is looking to hire a Customer Services Representative to be based at their site in Gosport, Hampshire. This is a permanent position working 37 hours per week on average.

Established more than 100 years ago, they employ approximately 6000 people worldwide and have a customer base which includes regional airlines, commercial transportation providers, corporate flight departments, private operators, government agencies and defence departments. Their services include engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.

The role of the Customer Services Representative is to support the business in achieving customer satisfaction. You will work closely with the CPM (Customer Project Managers) to ensure all customer requirements are achieved in a timely fashion. A desire to maintain a department culture that focuses on fostering positive relationships with colleagues within their own area and supporting departments. The role holder will be expected to maintain the integrity of the Company’s reputation, maintain the Company’s best interest and focus on growth related activities.

Main Responsibilities:

* Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process

* Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required

* Review information on estimates and invoices with the CPM

* Work with the finance department in setting up and managing customer accounts in the ERP system

* Communicate with operations and management regarding customer issues, needs and concerns

* Ensure all Cycle Zeros are accurately completed prior to induction of product

* Receive and process customer and intercompany purchase orders

* Monitor warranty payments from OEM's and prepare journal entries as requires (product applicable)

* Drive advance delivery of Customer supplied documentation (log book, log cards, PO's) to support immediate function and forecast anticipated shop visits by Customer and product number (product applicable);

* Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans are accurate and on track

* Create, update and maintain relevant reports and KIPs as required

* Manage time effectively, meet personal goals and work effectively with other members of the team and business

* Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

* Follow company policies and procedures and where necessary, create procedures

* Answer incoming calls and provide front line support

* Create and maintain a coherent filing system

* Willing to work flexible hours as required

* Present a professional image at all times to customers (internal and external)

* Attend and participate in all meetings as necessary

* Active participation in operational improvement activities and projects as applicable

* Cover and support other CSR's within the team (irrelevant of product)

* Perform all other duties as needed to ensure departmental efficiencies.


– Annual Salary of £28,000- £32,000 dependent upon experience

– Bonus Scheme (non contractual) quarterly and annual based on company performance

– 4% contributory pension

– 206 hours holiday plus bank holidays

– Life Assurance- 4 x annual salary

– Occupational Sick Pay- increases year on year to maximum of 12 weeks full pay and 12 weeks half pay

– BUPA Private Healthcare

– Onsite canteen

– Onsite parking

– Employee Reward Scheme

– Employee Assistance Programme

About You:


– Good interpersonal and communication skills (written and verbal)

– Adept at building effective working relationships to benefit Customer needs

– Strong financial acumen both in terminology and processes

– Follow and write processes and procedures

– Self-motivated and able to prioritise and manage own workload

– Fluent communication in the English Language

– Meet the Company's health screening and surveillance requirements.

– Customer facing experience

– Full understanding of financial terminology and processes

– Strong planning, organizational, analytical and problem solving skills

– Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices

– Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control and Compliance Policies

– Full Driving Licence

– Customer administrator experience

– Microsoft computer skills to a high level of competency

– Financial acumen; prior experience or formal training.


– Aviation experience

– Salesforce experience

– Willingness to travel within the UK and internationally where required

– Experience in using ERP systems or similar enterprise resource planning tool.

– Degree qualification

About Aeropeople:

Whether you’re looking for your next job or searching out the next superstar to join your team…

Aeropeople’s expertise and experience is entrenched in the aerospace, aviation, engineering, motorsport, automotive, and defence industries. We have the insight and know-how at both a local and international level to help bring people and businesses together, saving time and energy. Our capability is validated through our Engineering Services division encompassing Aircraft Line Maintenance services and Continuing Airworthiness Maintenance Organisation (CAMO), combined with our Aviation Training division offering technical training aircraft courses.

During registration, please let us know where you are currently located or which locations you would consider taking a position in, required salary and notice period.

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