Overview
As the Customer Service Representative based in London, your role will be to provide excellent customer service by way of listening to customers suggestions and feedback. Handling enquiries and complaints in a professional and timely manner.
Client Details
You'll be working within a well-established retail company which sell products online and in their retail market place. They are significantly growing, providing you with career development as you grow with the company. Your role will be reporting to the Customer Service Supervisor and sitting within a very friendly and supportive team.
Description
Your role as the Customer Service Representative based in the City of London is
Demonstrating a high quality of service in all customer interactions
Providing support for customers via phone, email
Promote products and provide knowledgeable guidance
Support with orders & queries
Resolving customer complaints
Data entry – Handle orders in and organised and logical manner
Ad-hoc administration tasksOther Details: Mon-Fri – 8:30am to 5:00pm – Full time. Office based
Profile
You will be a successful Customer Service Representative based in London if:
Upbeat & positive – able to see challenges as opportunities
Customer Service experience
Passionate about delivering great customer service
Ability to multi-task and work under pressure
Great customer focus & excellent telephone mannerJob Offer
You will be rewarded with a salary between £20,000 – £24,000 + a discretionary bonus of £2000, with generous benefits and the opportunity to be apart of a brand during an exciting stage of growth
