Do you love dealing with people?  Would you like to showcase your passion for customer service by joining a well-established, forward-thinking company in a job that offers a competitive salary and career development? 

In the Customer Services Officer job, you will be responsible for:

Ensuring the successful delivery of services to customers; tenants, and service users
Being the first point of contact for all customers requiring housing advice and support
Responding to any housing need or relocation requests, queries or complaints
Offering a range of timely and applicant specific housing options advice and referring customer through other services 
Administering applications and supporting customers through the full process
Providing and assisting with general administration activities including monitoring, updating and maintaining records or supporting the timely communication to others (for example letters, mail shots etc).
Assisting colleagues across the service in providing information and responding to complex case enquiries from external support 
To be considered for the Customer Advisor job you must have:

Previous experience working within a customer facing, housing environment
Ability to communicate in Welsh fluently – ideally 1st language (essential)
Knowledge and experience of office practices
Strong IT skills including Microsoft Office packages
Initiative and ability to work independently making well-judged decisions
Accuracy and attention to detail in data entry
Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties
Planning, prioritising and organising skills
This is a temporary, full time position working Monday – Friday for 3 month with the opportunity of an extension for the right candidate. Offering a Salary between £20,448 – £22,791 per annum depending on skills and experience.  The role will be based at their offices in Bangor, Gwynedd.

If you are an ambitious individual looking for your next challenge then we would love to hear from you today!

Supertemps Limited is acting on behalf of our client as an employment agency