Overview
Job specification
Position: Customer Service Coordinator
Location: Sherburn, Malton
Hours: Monday – Thursday 08.15 – 16.40 and Friday 08.15 – 15.55
Salary: £24,035p/a + excellent benefits
Contract: Permanent
Our client is a global manufacturer, supplying the construction industry and are currently looking for an Administrator to support the sales team.
Duties:
Dealing with incoming enquires from new and existing customers by phone and email.
Building relationships with new and existing customers, alongside Architect's, Engineers and Main Contractors
Outgoing calls – Have the Confidence to introduce yourself as a representative to secure new work and exchange information
Preparing processing & checking detailed quotations with 100% accuracy to meet customers deadlines and departmental standards
Partake in training for preparation in quotes
Quotation follow up and information gathering
Negotiating and securing orders within agreed contribution parameters
Setting up projects & opportunities on Salesforce
Work as a team with the external Area Sales team, to ensure we optimise sales and contribution.
Working closely with colleagues and other departments (technical, customer service and accounts).
Project tracking and follow up.
Forecasting sales opportunities accurately within salesforce alongside working with bespoke reports for your area
Processing orders on to the system with 100% accuracy ensuring deadlines are achieved
Raising credit notes where applicable
Meeting and achieving KPI's with the motivation and enthusiasm to surpass expectations
Skills:
Computer literate with good pc and data entry skills
Previous experience working with Salesforce preferred however not compulsory as our system is bespoke
Well organised and with an attention to detail
Ability to work on own initiative whilst still being a team player
Ability to work to deadlines
Competent in mathematics
Good communication and telephone skills
Ability to quickly develop knowledge of both products, the marketplace, and develop the systems used within the company
Please call Nicola at HR GO for more information on (phone number removed) or email (url removed)
