Overview

Work from home flexibility if desired (requirement to attend the offices in Bedford around twice a week).

Our client is a provider of global CV verification and background screening services.

Make a difference every day! Join our client's highly driven: Candidate Relationship Specialist Team – Customer Service

Job Responsibilities:

In this role you are the heart of the company.

You will support their clients' potential new candidates through their background screening process. You will be goal oriented and take pride in supporting these individuals on their journey into their new dream job. At the same time, you will be a critical eye in spotting any potential CV fraudsters and helping to keep them at bay.
They have a wide range of clients with various background screening needs (for both local and international background checks); being the powerhouse that you are, you won't even break a sweat as you pay close attention to detail and always follow up with the candidates
You will open new background checks as and when required to make sure the clients screening requirements are met
You understand confidentiality and will be trained internally around GDPR best practices. Therefore, when you get to the part where your requesting documentation like a driver's licence, passport, birth/marriage certificate etc. you'll know how to keep these safe and secure
You'll also record all correspondence with candidates to ensure that accurate and comprehensive information sharing is facilitated across the company teams – because they work as one team!You will have a passion around customer service with a real desire to support the business.

Duties will include:

Conduct "courtesy" phone-calls to candidates commencing their online screening process and introduce and explain the online screening form
Receive and respond to incoming enquiries from candidates (both via email and on the telephone)
Provide basic level IT support to candidates in completing the online screening form and troubleshoot any difficulties with the system they may be experiencing
Carefully analyse completed screening forms in order to identify any further information that may be required of the candidate
Check that the information provided by candidates is in accordance with client policy
Request any necessary further information from candidates (via telephone and email) and ensure that information is obtained as quickly as possible
Identify the need for and order new background checks for candidates when appropriate
Record all correspondence with candidates such that accurate and comprehensive information sharing is facilitated across the company teamsCore Skills required:

Customer service experience
Excellent analytical skills – the ability to review a completed screening form and identify gaps, trends and issues in information provided by candidates
Excellent organisation skills
Confident, professional and tactful phone manner
Excellent interpersonal skills
Excellent attention to detail
Questioning mind
Able to record information quickly and accurately
Able to trouble shoot and think outside the box in order to obtain information from candidates
Able to multitask
Proactive
Team player
Good typing speed and data entry skills
Accurate note-taking skills
Good computer skills with experience of using email, the internet and Microsoft Office
Fluent English spoken and written skills* Please be made aware that some tests and a full pre-employment background check will be required for this position.

** This ad is not intended to discriminate in anyway