Customer Service Agents – Inbound Calls Queen Street United Kingdom

Overview

Pertemps are working with one of the UK's leading Banks to recruit individuals who are passionate about delivering exceptional customer service, enjoy helping others and are looking to develop their skills. Based in Edinburgh City Centre, the opportunity to earn up to £12.08 per hour depending on experience! Permanent opportunities for candidates who want it!

Role – Inbound customer service NO SALES CALLS!

Details
Pay Rate : Min £10.64 per hour – £12.08 per hour depending on experience
Hours per Week: 35 Mon-Fri
Duration : 12 month ongoing temporary to permanent opportunity
Start date : 12/09/2022 or 21/09/2022
Working Hours : Rotational shifts between 08:00am – 18:00pm
NO WEEKENDS
Location: Edinburgh City Centre EH3
Training: 6-10 weeks PAID

KEY RESPONSIBILITIES:
– Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
– Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
– Take ownership of customer problems solving them at first point of contact and escalate when required.
– Administration work – Sending emails, Processing work, Data entry.

You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

Please apply with your most up-to-date CV, alternatively send this directly to (url removed)