Overview

Customer Service Advisor
£10.51 per hour
37.5 hours
6 months
Watford

An exciting opportunity for experienced Customer Service Advisors to join a friendly, vibrant and passionate team working with an industry leading retailer. This is an office-based position in a newly designed head office based in Watford. You will be working directly with internal and external customer contacts and be responsible for ensuring all customers receive a timely, fair and consistent responses in a manner that represents the companies brand and its values. This will be a temporary role for 6 months with an ongoing opportunity for the right candidate.

Key Responsibilities

Provide quality and personalised responses to a wide variety of customer queries using email, phone and social media channels.
Assess customer requirements and aim to resolve queries first time, whenever possible
Update and maintain system records.
Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures.
Follow through on and manage all customer contacts resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
Ability to multitask through listening whilst navigating various systems.
Make outbound contacts with customers to resolve customer issues.
Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes.
Deliver all services in accordance with agreed Service Level Agreements.
Understand operational processes and answer FAQ.
Responsible for own development and support others to maximise potential.
Identify and escalate priority issues, only when other options have been exhausted.
Adhere to customer confidentiality guidance and data protection legislation.Key Skills

Knowledge & experience of front-line customer service for both internal and external customers, ideally in a query-based environment. Ideally within a query-based environment.
An understanding of what makes great customer service and a desire to deliver it.
Patience and the ability to empathise and build rapport with customers.
Attention to detail and being able to keep track of multiple tasks at once.
Good communication skills, with excellent written and spoken English and good listening skills.
IT literate with good keyboard and internet skills.
Happy to work in a rota system, and 1 in every 3 weekends.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy