Our client is one of the leading construction businesses in the UK. As a family-owned business, they have the freedom and flexibility to take a different approach. They focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. They can add value at every stage of the property lifecycle with the capability to engage and support customers from the earliest stages of land acquisition, planning and funding, through to operating and maintaining projects in occupation. However large the project or contract, they know that it is always personal to the people who use it and those that are responsible for it.
They provide an inclusive environment which is aligned to their core values of Quality, Integrity, Openness, Caring and Progressive. They value everyone as an individual and provide the opportunity to influence and change the way that they do things to ensure that they progress and evolve as a business. As a responsible employer they are also committed to promoting and protecting the physical and mental health of all their staff at all times.
The Opportunity
They have an excellent opportunity for an experienced customer service professional to join as a Customer Solutions Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system updated at all times to keep accurate records.
This role is based in Slough working for the Slough Borough Council contract. You will work 37.5 hours per week, usually between 8am – 5pm Monday to Friday, covering the occasional shift until 10pm. Cover may also be required on the occasional Saturday 8am – 4pm on a rota basis.
What are they looking for?
We are keen to speak to candidates who have previous telephone based customer service experience, ideally within a call centre environment and the repairs or housing sector but this is not essential. You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
Their Benefits
* Competitive Salary and Company Car (dependent on position)
* Company Pension
* 25 Days Holiday
* Gift Day off for your Birthday
* Private Health Insurance (after qualifying period dependent on level)
* Employee Assistance Programme
* Life Assurance
* Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as theirs, we would love to hear from you. If you end up working together, they will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career