Overview

Customer Service Advisor (Hybrid working role)

Salary and Benefits:        Competitive

22 days holiday per year in addition to Holidays

Birthday Off after one year of service

Pension with 4% salary sacrifice scheme and employer contribution

Death in Service benefit of 4 x salary 

Employee Assistance Programme

Eyecare Vouchers

Cycle to Work Scheme

Location:Based at our Head Office in Romford, Moss Lane, RM1 2PT and working from home according to our Hybrid Working Plan

Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients.  We are an established, family run, privately owned business that has been setting standards for efficiency, innovation, and quality for over 58 years.

We are currently looking to recruit a Customer Service Advisor  to join our team.  This role will be a hybrid working role based both at our Head Office and working from home.  The role reports into the Electrical Contract Manager.

The Role

As our Customer Service Advisor , you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to enable the team to achieve their targets.

You will be expected to:

Deal with day to day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwanted calls and ensuring all messages are passed to the relevant personnel. 

To liaise with all stakeholders as required ensuring a high quality service is delivered and a high level of customer satisfaction achieved.

Promote an efficient and professional image to all customers, both internal and external maintaining a high standard of customer service at all times.

Daily allocation of workload to engineers

To interface with other contractors to ensure provision of services and reports received in a timely fashion.

To make appointments for a range of services.

Ensure all data entry related Information is recorded and maintained accurately within the company’s Information Management Systems.

Ensuring all Subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems. (ACIMS)

Updating AccuServ as required for certain contracts.

Raising remedial works following PPMS for invoicing purposes and submit to client. Investigate PPM issues, update master PPM spreadsheet and schedule.

Review, track and monitor progress of works

Processing quotes, updating and closing jobs, financial completion, ensuring all costs collated to enable submission to clients.

To undertake typing of documents as required

To ensure all policies and procedures are followed.

To ensure all filing is kept up to date, to enable retrieval as and when required.

To assist other admin roles during busy periods/holidays

Complete other tasks as required to fulfill the purpose of this role.

Invoicing

Working hours will be Monday to Wednesday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

The Candidate
To be considered for our Customer Service Advisor  role, you will have the following skills and experience:

Qualifications

GCSE Level Qualification in English and mathematics.

Diploma in Administration is desirable

Experience

Previous experience with a similar role administration role.

Substantial word processing experience with a good understanding of Word, Excel and Outlook.

Excellent verbal and written communication skills, telephone skills and interpersonal skills.

Personal Attributes and Skills

Ability to provide exceptional customer service, committed to customer satisfaction.

Self-motivated, flexible and enthusiastic.

Good attention to detail and committed to constantly improving quality of work.

Able to work as part of a team.

Ability to develop good relationships with business and colleagues.

Understanding of Data Protection and the need for confidentiality.

If you feel you have the skills for the Customer Service Advisor , please apply now