TITLE: Customer Experience Assistant

JOB REF: 10865


LOCATION: Loughborough

SALARY: £18,000 – £21,000

HOURS: Full time 37.5 hours per week

JR Personnel are an employment agency acting on behalf of a client who is looking for a customer service professional to start asap.

The Company:

It is a very interesting well known organisation that thrives on delivering their customers a top notch experience

Why join:

A collaborative working culture ensures a progressive forward thinking environment, which makes employees feel they are at the heart of an established and world-leading organisation

This role is perfect for you if you like making a real difference to someone’s day

Role profile:

* Cross-check payment orders

* Data entry

* Dealing with phone enquiries

* Lots of customer contact which is mainly telephone based

* Using in house IT systems

* Lots of ad hoc admin duties

Person profile:

* Excellent problem solver

* Need to be patient, resilient, empathetic

* A friendly voice at the end of the line so must have excellent written and verbal communication skills

* A positive and helpful attitude, with a willingness to learn

* Ability to complete priorities, respond quickly to changing needs and demands

* Someone who is confident, has excellent time management, organisational skills, good attention to detail and a passion about giving a great customer experience

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion