Overview
We have an excellent opportunity for an experienced customer service professional to join our client as a Customer Solutions Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system updated at all times to keep accurate records.
We are keen to speak to candidates who have previous telephone based customer service experience, ideally within the repairs or housing sector but this is not essential. You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
The benefits include:
*
Competitive Salary and Company Car (dependent on position)
*
Flexible working
*
Company Pension
*
25 Days Holiday
*
Gift Day off for your Birthday
*
Private Health Insurance (after qualifying period dependent on level)
*
Employee Assistance Programme
*
Life Assurance
*
Trade Discount Cards
*
Cycle to Work scheme
*
Subsidised Gym Membership
This role is based in Hemel Hempstead, supporting the Dacorum Borough Council contract. You will work 37.5 hours per week, usually between 8am – 5pm Monday to Friday, covering the occasional shift until 10pm. Cover may also be required on the occasional Saturday 8am – 4pm on a rota basis.
*
If this sounds a lot like you, we would love to hear from you! Our client provides a great environent to work in with great opportunities to shine, progress and deliver great work
