Overview

Talent-UK are recruiting for call handlers on a permanent basis for their client based in WF Grange Moor, the role is full time working Monday to Friday 9am – 5pm.

Role Description:

* Answer and direct telephone calls

* Respond to e-mails

* File sales paperwork correctly and with relevance

* Assist with customer enquiries and advise where necessary

* Develop and maintain professional working relationships with customers

* Processing/collating management information as and when required

* Process sales orders, purchase orders and quotes as and when required

* Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

* Working as directed by Direct Line Supervisor

Essential Duties including but not limited to:

* Excellent telephone manner

* Good background in administration

* Accurate data entry skills

· Ability to work under own initiative

* Excellent communication skills both written and spoken

* Excellent organisation skills

* Ability to multitask and stay calm under pressure

* Keen eye for detail

* Experience of Microsoft Office. With reference to: Excel and Word.

* Good understanding of geography of UK

Education and Experience

· Experience working in similar customer engagement role

· Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

· Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities

· Flexible approach to work and working hour

Personal Characteristics

· Articulate, professional and customer orientated

· Structured and process driven

· Admin and Computer literate

· Ability to self-manage workload

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so