Overview
Job Specification
Customer Service Administrator
Salary: £21,000 – £28,000 (DOE) + Benefits + Pension
Hours: 8am till 5pm or 9am till 6pm – must be flexible to do both
Monday to Friday
Location: Guildford
My client who are based in Guildford are looking for an experienced Customer Service Administrator who is experienced in Word, Excel and Outlook. My client requires the successful candidate to have strong verbal and written communication, customer service skills, ability to work as part of a team and on their own, strong time management skills and able to prioritise workload within a busy office environment.
Duties:
Answering calls and responding to queries from customers and clients by phone or email
Loading and managing the lifecycle of jobs in ServicePro (Scheduler) ensuring they progress through each stage
ServicePro 'housekeeping' to ensure jobs are progressed and closed out for invoicing
Assisting a specific Contract Manager and the wider team with contract queries and Excel reporting
Assisting the business with preparing quotes, estimates and valuations
Planning reactive and routine maintenance visits using scheduling software
Liaising with Managers, Supervisors and Engineers regarding workload
Data entry
Requirements:
Comfortable in dealing directly with clients
Organised with an eye for detail
Confident and professional telephone manner
Eligible to work in UK without requiring employer sponsorship
Ideally experienced within the facilities or social housing maintenance sector
