Overview

Cheltenham Based

Fantastic opportunity to develop a career with a Global brand

Hybrid working option

Excellent Benefits!

As a Claims Handler in our Claims Team, you will be an integral part of our high performing team based out of our Cheltenham office. Your role will involve providing efficient, effective and expert administrative support to the Technical Team and Broking Divisions, in line with compliance, FCA and internal audit guidelines.

Our defined career pathways give you the opportunity to develop, build your experience and increase your salary. We’ll provide a combination of formal and on the job learning, as well as professional development. There are opportunities within our business for people with the right skills, behaviours and attitude to build their career and achieve their aspirations.

The Role

* Document Creation – gather information from files and use the data to complete standard document templates for distribution both internally and externally.

* Data Entry – Fully and accurately enter, amend, update and submit data at a competent and unsupervised level onto the relevant systems

* Management information – create and main electronic and paper files, manage day to day correspondence ensuring urgent matters are identified and dealt with promptly

* Treaty Accounts Processing

* Documentation Checking

* Claims

* Premium Processing

Success Profile

What makes a successful Claims Handler? Here are the skills and experience you’ll have:

Knowledge/Skills/Qualifications

* An understanding of the general principles of insurance

* Ability to analyse and identify key information

* Proficient knowledge of relevant systems and understanding of where to look for relevant information

* Ability to problem solve using knowledge of policies and procedures

* Effective communication skills

* Decision making

* Problem solving

* Able to work under guidance rather than close supervision

Key Competencies

* Accurate Data & Management Information

* Communicating and Influencing

* Customer Focus

* Decision Making

* Information Seeking

* Planning and Organising

* Team Working