Overview

Apple Recruitment are looking for an Administrator on behalf of their client based in Newtownbreda.

Role description:

Reporting to the Supporter Care Lead, the Supporter Care Administrator will be a key member of Supporter Care team, within the Fundraising & Supporter Engagement Team and will be responsible for the effective and efficient delivery of the Supporter Care function for the Belfast office of and responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging and reconciling all fundraising income, providing backend support for all fundraising campaigns and appeals as well as providing excellent donor care.

Duties:

1. To provide excellent support care including the resolution of donation related queries (including positive feedback and complaints) and ensuring all such interactions are appropriately recorded.

2. To confidently communicate with supporters on the impact of their donations including the benefits of regular giving, Gift Aid / Tax Efficient Giving.

3. To meet and greet all visitors to the Christian Aid Ireland office.

4. To provide first line answering of the external telephone lines for the FASE team

5. Open post in accordance with the new Supporter Care processes and procedures.

6. To input and/or import donor/donation data onto the database while maintaining a high standard of data quality in all data processing.

7. To produce supporter acknowledgement letters for all donations as required.

8. To ensure all activity is carried out in full compliance with Christian Aid Ireland financial policies.

9. Liaise with the Finance Team to ensure all donations are correctly coded and reconciled

10. To undertake regular database maintenance and data cleaning procedures to maintain data quality and ensure that the database contains complete, accurate and reliable information.

11. To support the on-going development of the CRM to ensure it is sufficiently robust to meet the growing demands of the department

12. To undertake specific tasks and projects as required.

Essential Criteria:

* Proven experience of working in a Customer Services/Supporter Care role.

* Excellent computer, administrative and organisational skills, including data entry.

* Experience of income processing and banking.

* Competency in a range of software including Microsoft Office.

* Excellent and accurate data entry skills to ensure data integrity and quality on the fundraising database.

* Experience of cash handling.

* Excellent telephone, communication, and interpersonal skills.

* Ability to work in different environments with a wide range of people and profiles.

* Ability to manage and prioritise multiple pieces of work, operate under pressure to deliver good results within deadlines when faced with challenges.

* Able to attend meetings at regional and national levels including occasional overnight stays as required

* Access to a car

Further Details:

* 35 hours per week but may consider less (no less that 28 hours per week)

* £21,147 per annum

* Temporary for 3-6 months initially

If you wish to apply or would like more information, please email your CV in Microsoft word format to Simone by clicking on the link below

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer